FAQs

Product Questions

Where can Blue Gizmo thermometers be used in? And in what industry?
The whole Blue Gizmo range consists of 3-product category that form our measuring instruments range. The 3 categories are Infrared Thermometers, Probe Thermometers and Data loggers. Blue Gizmo instruments are focused in mainly measuring Temperature & Humidity.

All our instruments from Blue Gizmo can be used in most Industries such as Food & Beverage, HVAC, Automobile, Pharmaceutical, Electronic and laboratory testing.

Where is Blue Gizmo from?
Blue Gizmo is first established in Singapore in 2001 with its first range of hand-held Infrared Thermometers. The objective of Blue Gizmo is to provide affordable and quality instruments solution to the end-user. To date, Blue Gizmo is selling to over 10 countries all around the world and is continuing to expand to more countries with its increasingly popularity.

What is my Warranty for Blue Gizmo?
All Blue Gizmo are warranty against all manufacturing defects from the date of purchase for 9 months. However, we will look into reasonable cases of manufacturer defects even after the warranty period, if it ever happens.

Do Blue Gizmo provide Calibration Certificate?
No, Blue Gizmo do not provide calibration certificate even though our products factory calibrated during production. Like most others instrument manufacturer, a Calibration Certificate would mean another calibration test to be carried out, which also means a separate calibration charge will be involve.

Do Blue Gizmo provide calibration service?
Yes, we do provide Professional Calibration Service in our “ISO 9000” accredited laboratory. Of course, a separate charge in calibration service will be involved. All calibration required would have to be requested before placing your orders. In usual cases, the cost of calibration will usually be more expensive then replacing the instruments itself.

Is BG Disinfectant Wipes tested and proven?
Yes, all our Blue Gizmo wipes have undergone food laboratory test and it is safe for use in Food-Related applications. Refer to our “Material Safety Data Sheet” in PDF files for more details.

Technical Questions

Why do my Infrared Thermometer screen shows a “HI” or “LOW” sign?
In such cases, your Infrared Sensor or aperture could be damaged by exceeding operating temperature, or the sensors are damage by shocks or drop. This is usually caused by mishandling of equipment. Always read the user manual before any operation.

What is the accuracy of Blue Gizmo?
We do not compromise our accuracy on our affordability. Most of our instruments have a calibration accuracy of +/- 1 Deg.C in Temperature and +/- 5% in Humidity. Accuracy of our Dataloggers can even reach +/- 0.7 Deg. C and +/- 3% to 5% in Humidity.

All Blue Gizmo is tested and passed through a series of stringent checks during production and in our Quality Department. Generally, all Blue Gizmo do not need extra calibration as they are all factory calibrated during productions.

Can Blue Gizmo thermometers be re-calibrated?
Not all models of Blue Gizmo can be re-calibrated, such as BG 32 and BG 42 Infrared Thermometers, which have a fixed emmisivity. The reason for the fixed setting on the more common models is to prevent unnecessary adjustments on the emissive value and settings. Which will affect the accuracy of the thermometer.

Again, all Blue Gizmo do not need extra calibration as they are all factory calibrated during productions.

Why my Thermometer is not working after powering-on?
Usually this will not happen as all our products are checked during production and a second check in our Quality Department before reaching you. Make sure that your batteries is in working conditions and the main switch is “ON” (E.g. BG 42 has a main switch in the batteries compartment.)

In cases of your failed attempt, let us know your situation via our email and we will attend to you as soon as possible.

Why is the reading on my Infrared Thermometer inconsistent and inaccurate when I shine at any shiny surface?
You have to make sure that you are not using the Infrared Thermometer to measure on shiny smooth surface and on liquid surface. The capture Infrared waves will cause the infrared readings to be deflected and therefore inaccurate readings. All Infrared Thermometers in the industry are best to be used on dark rough surface for a more accurate reading.