FAQs


Product Questions

Which industries are Blue Gizmo thermometers most suited for use in?
The whole Blue Gizmo range consists of 3 product categories that form our measuring instruments range. The 3 categories are Infrared Thermometers, Probe Thermometers and Data loggers. Blue Gizmo instruments are focused on measuring temperature & humidity.

Instruments from Blue Gizmo can be used in many industries such as food & beverage, HVAC, automotive, pharmaceuticals, electronic and laboratory testing.

Where is Blue Gizmo from?
Blue Gizmo was established in Singapore in 2001 with its first range of hand-held infrared thermometers. The objective of Blue Gizmo is to provide affordable, high-quality instrumentation solutions to the end-user. To date, Blue Gizmo is selling to over 10 countries around the world and is continuing to expand to more countries with increasing popularity.

What are the Warranty terms for Blue Gizmo?
All Blue Gizmo products are warranted against all manufacturing defects for 9 months from the date of purchase. However, we will look into reasonable cases of manufacturer defects even after the warranty period, if it ever happens.

Does Blue Gizmo provide Calibration Certificates for their products?
No, Blue Gizmo does not provide calibration certification, although our products are factory calibrated during production like most instrument manufacturers. A calibration certificate would signify additional calibration test to be carried out, which also means a separate calibration charge would be involved.

Does Blue Gizmo provide calibration service?
Yes, we do provide Professional Calibration Services in our "ISO 9000" accredited laboratory. Separate fees for calibration services will be charged. Calibration services would have to be stated explicitly when placing your orders. In most cases, cost of calibration will usually be more expensive than replacing the instrument itself.

Are Blue Gizmo Disinfectant Wipes tested and proven?
Yes, all Blue Gizmo wipes have undergone food laboratory tests and are safe for use in food-related applications. Refer to our Material Safety Data Sheet in PDF format for more details.

Technical Questions

Why does the screen on my infrared thermometer display a "HI" or "LOW" sign?
In such cases, your infrared sensor or aperture could be damaged by operating temperatures exceeding the limit, or the sensors could be damaged by sudden trauma or shock. This is usually caused by mishandling of equipment. Always read the user manual before operating any equipment.

What is the accuracy level of Blue Gizmo products?
We do not compromise accuracy for affordability. Most of our instruments have a calibrated accuracy of +/- 1 Deg. C in temperature and +/- 5% in humidity. The accuracy of our dataloggers can reach +/- 0.7 Deg. C and +/- 3% to 5% in Humidity.

All Blue Gizmo products are tested and passed through a series of stringent checks during production and quality control. Generally, Blue Gizmo products do not need additional calibration as they are factory calibrated during production.

Can Blue Gizmo thermometers be re-calibrated?
Not all models of Blue Gizmo thermometers can be re-calibrated, such as model BG 32 and BG 42, which have fixed emissivities. The reason for the fixed setting on more common models is to prevent unnecessary adjustments to the emissive value and settings, which will affect the accuracy of the thermometers.

Why is my product not working properly after powering-on?
The first step is to make sure that your batteries are in working condition and the main switch on the thermometer set to "ON" (e.g. model BG 42 has a main switch located on the battery compartment).

All our products are initially checked during production and undergo a second check in our Quality Control department before reaching you. If you have attempted a battery check and failed, please contact us about your situation via e-mail and we will attend to you as soon as possible.