FAQ’s

The whole Blue Gizmo range consists of 3 product categories that form our measuring instruments range. The 3 categories are Infrared Thermometers, Probe Thermometers and Data loggers. Blue Gizmo instruments are focused on measuring temperature & humidity. Instruments from Blue Gizmo can be used in many industries such as food & beverage, HVAC, automotive, pharmaceuticals, electronic and laboratory testing.

We offer a wide range of thermometers to cater to diverse needs. Our product selection includes digital thermometers, infrared thermometers, thermocouples, data-logging thermometers, and more. We strive to provide innovative and accurate temperature measurement solutions for various industries and applications.

We do not compromise accuracy for affordability. Most of our instruments have a calibrated accuracy of +/- 1 Deg. C in temperature and +/- 5% in humidity. The accuracy of our dataloggers can reach +/- 0.7 Deg. C and +/- 3% to 5% in Humidity. All Blue Gizmo products are tested and passed through a series of stringent checks during production and quality control. Generally, Blue Gizmo products do not need additional calibration as they are factory calibrated during production.

Yes, all Blue Gizmo wipes have undergone food laboratory tests and are safe for use in food-related applications. Refer to our Material Safety Data Sheet in PDF format for more details.

All Blue Gizmo products are warranted against all manufacturing defects for 9 months from the date of purchase. However, we will look into reasonable cases of manufacturer defects even after the warranty period, if it ever happens.

We provide training on how to use our measuring equipment that include troubleshooting issues for your services. For products under warranty, we also offer a 1-to-1 replacement or repair depending on the issues encountered. Our knowledgeable team is available to provide guidance, answer your questions, and help you resolve any difficulties you may have with your thermometer.

We understand the importance of maintaining and repairing your thermometers. Depending on the model, we offer a range of spare parts for our thermometers, including probes, sensors, cables, and connectors.

In such cases, your infrared sensor or aperture could be damaged by operating temperatures exceeding the limit, or the sensors could be damaged by sudden trauma or shock. This is usually caused by mishandling of equipment. Always read the user manual before operating any equipment.

The first step is to make sure that your batteries are in working condition and the main switch on the thermometer set to “ON” (e.g. model BG 42 has a main switch located on the battery compartment). All our products are initially checked during production and undergo a second check in our Quality Control department before reaching you. If you have attempted a battery check and failed, please contact us about your situation via e-mail and we will attend to you as soon as possible.

Yes, we do provide Professional Calibration Services in our “ISO 9000” accredited laboratory. Separate fees for calibration services will be charged. Calibration services would have to be stated explicitly when placing your orders. In most cases, the cost of calibration will usually be more expensive than replacing the instrument itself.

No, Blue Gizmo does not provide calibration certification, although our products are factory calibrated during production like most instrument manufacturers. A calibration certificate would signify additional calibration test to be carried out, which also means a separate calibration charge would be involved.

Not all models of Blue Gizmo thermometers can be re-calibrated, such as model BG 32 and BG 42, which have fixed emissivities. The reason for the fixed setting on more common models is to prevent unnecessary adjustments to the emissive value and settings, which will affect the accuracy of the thermometers.

Yes. We understand that different industries and applications may have specific temperature measurement needs. We welcome custom inquiries and are equipped to design and develop specialized thermometers based on your requirements. Our team of experts will work closely with you to deliver tailored temperature measurement solutions that meet your unique needs.

Yes, we provide competitive pricing for bulk or wholesale orders. If you have a large order quantity or have specific pricing requirements, please get in touch with our sales team. We will be happy to assist you with pricing details and provide you with a customised quote based on your order volume.

If you have any further questions or need additional information, please don’t hesitate to contact us. Our dedicated team is here to assist you and provide the best possible support.